Skills

• Product & Discovery: requirements gathering, stakeholder discovery sessions, MVP scoping, phased delivery planning, build-vs-cut prioritization, cross-functional collaboration

• Internal Tools & Analytics: Microsoft Power Platform (Power Apps, Power Automate), Power BI, SharePoint administration, workflow automation, compliance & audit tooling

• UX & Product Design: Figma prototyping, information architecture, accessibility (WCAG), design thinking

Notable Work

Qnity Electronics (formerly DuPont) — Sunnyvale & Kingston Technology Centers

Client engagement delivered as contract UX Specialist through Belsham Technologies

• Sunnyvale Technology Center (SVTC) — Project & Reporting Platform

  • Led discovery and phased delivery of a project management platform for SVTC that replaced manual quarterly and annual reporting with a single system for time submission, status updates, and site-leadership reporting — significantly cutting the time spent manually collecting and calculating metrics each reporting cycle.

  • Scoped and sequenced the build in phases as the underlying data model evolved: project entry and FTE collection first, then manager-facing status views, then full Power BI dashboards and a formal quarterly review process.

• Kingston Technology Center (KTC) — Audit, Facilities & Change Management

  • Built and supported an app ecosystem for KTC's Monthly Audit and Facilities Management processes, feeding directly into corporate compliance reporting.

  • Served as primary project lead on a Management of Change (MOC) application, generating documentation to ensure process changes pass required checks before implementation.

  • Scope across Belsham engagements: 12+ Power Apps built or supported, 4–6 SharePoint site environments, and a Power BI reporting suite, delivered across 7 client technology centers/organizations.

Board.you — Board Management for Nonprofits

Independent Product | Closed beta launching August 2026

• Ran 10+ discovery conversations with nonprofits, ranging from open-ended pain-point interviews to focused feature and UX sessions with a primary beta tester.

• Scoped the MVP around a self-contained environment — document repository, meeting management, and voting — deliberately cutting license-key validation, self-hosted deployment customization, and org-offboarding/data-packaging for a later release.

• One organization has deployed and will announce to the organization's board in late July 2026; a second is in active conversation, with additional nonprofit connections in early discussion.

• Used an agentic coding workflow (Claude Code) to accelerate solo development end-to-end, enabling a one-person build without a dedicated engineering team while controlling development cost.

Work Experience

Belsham Technologies

• User Experience Specialist   |   April 2024–Present

• Freelance Web Consultant   |   May 2022–March 2024

  • Run discovery sessions (self plus 1–3 teammates depending on scope) and collaborate with the team to define requirements, select technology, and prioritize deliverables — acting lead rotates by project based on best-fit technology.

  • Design and deliver Power Platform applications and Power BI dashboards supporting internal workflows, reporting, and compliance-related processes for enterprise, government, and nonprofit clients.

  • Administer SharePoint environments underpinning cross-team workflows and the data infrastructure for delivered apps.

  • Led complete website overhauls for small-business and nonprofit clients — 6 full rebuilds among 10+ engagements — spanning dynamic front-end builds, CMS platform work, and hosting/domain management.

  • For Mid-County Center, rebuilt a website untouched since 2018 (WordPress/Divi, Formidable Forms) and migrated the organization onto Microsoft 365, replacing broken UI components and an information architecture misaligned with the center's program goals; per client feedback, the rebuild improved usability, streamlined new-member intake, simplified staff-side editing, and contributed to membership growth, with new members citing increased awareness of daily programming as a driving factor.

Carnegie Project on the Education Doctorate

• Web and Communications Consultant   |   May 2022–July 2024

  • Partnered directly with the Organization Director to prioritize and deliver improvements to the organization's online presence within the MemberClicks platform.

  • Served as web administrator for advanced site operations; scoped and art-directed project-specific design work.

University of Delaware, Graduate College

• Digital Media Specialist   |   August 2021–April 2024

• Digital Communications Specialist   |   July 2019–August 2021

  • Co-owned digital platform planning across 3 public-facing websites and 600+ pages, alongside multiple internal sites, during a period when the College's programs saw significant year-over-year enrollment growth.

  • Evaluated user journeys and prioritized fixes, content improvements, and usability enhancements based on impact; led requirements gathering and delivery for websites, web forms, and Slate CRM interfaces.

  • Partnered with the central Marketing and Communications office to align campus-wide digital initiatives and standards.

  • Advanced SEO and accessibility improvements across managed digital properties.

Earlier Experience: Communications Graduate Assistant, UD Office of Graduate and Professional Education (Jun 2018–Jun 2019)  •  Communications Assistant, UD Research Office (Oct 2016–Aug 2018

Education

• M.A in Interaction Design, University of Delaware, 2019

• B.F.A in Visual Communications, University of Delaware, 2018